Tips and troubleshooting
Cannot delete files on the player:
• You can delete files on the player using your computer.
1. Connect the player to your computer.
2. Open the player in Windows Explorer and navigate to the folder containing the files.
3. Select the files you want to remove and then press the Delete key on the keyboard of your PC.
Player repeats same tracks or all tracks:
• Repeat play is turned on. Press the button to change to the Normal playback setting, or press OK to access the settings menu and set the repeat option to Normal.
The audio tracks on my player keep skipping or popping:
• You’ll need to rip the audio track again – make sure you close all other applications on your PC when you record.
• Try recording with Error Correction setting turned on.
Player turns itself off:
• Your player turns itself off if you leave it idle for 3 minutes.
The player cannot be turned on:
• Battery is empty. Connect the device to a USB port to recharge the battery.
• Please go to www.rcaaudiovideo.com for more helpful troubleshooting tips.
• To resume normal operation, it may be necessary to cycle the power off and back on.
Player does not respond to key presses:
• If your player stops responding to key presses, you can reset it by cycling the power off and back on using the ON/OFF switch. Most of your settings will be preserved; only the settings that you have changed after your last power off will be lost.
• This player may temporarily cease to function if subjected to electrostatic disturbance. To resume normal operation, it may be necessary to cycle the power off and back on. Player cannot play WMA songs.
• Secure music is not supported by the player, please make sure the songs are not DRM protected. (Digital Rights Management).
Player cannot play AAC songs:
• AAC songs are not supported by this player.
The player takes a long time to read files in a folder:
• File reading may take longer if too many files are put in a single folder. Re-organize your files into a number of folders.
Song information is not showing correctly:
• Song information may not match your current player’s language setting. Change the language setting.
• Only English language is supported.
The player reports that it is full:
• You have filled the capacity of the internal memory of the player.
Cannot playback tracks on the player:
• Make sure audio tracks are encoded in the mp3 or Windows Media formats at supported bitrates.
• Bitrates support by the player: mp3 – 32 to 320 kbps wma – 48 to 192 kbps
• WMA files may be DRM protected and this player does not support playback of protected files.
Cannot play Audible files:
• Audible files are not supported by this player.
Cannot playback songs downloaded from my paid Music Server Provider subscription service:
• The player does not support DRM content, please make sure the songs are not DRM protected. (Digital Rights Management).
Cannot transfer subscription music content to the player:
• The player does not support DRM content, please make sure the songs are not DRM protected. (Digital Rights Management).
Cannot launch RCA easyRip installer stored in the player to install easyRip on my PC:
• The easyRip Media Software installer is stored in the player. With the player connected to the computer USB port, go to My Computer desktop icon or through the Start Menu. Next, find and open the drive letter associated with the player (i.E. RCA MP3) and then double-click the rcaeasyRip_setup.exe file to launch the installer.
Click Link for English or Spanish User Manuals
Comments
2 comments
My Computer, which is new - - - A Lenovo Windows 10, can not recognize the RCA TH2014 when I plug it in to one of several USB Ports. The Ports seem not to charge it either. Yes, the MP3 Device is turned "ON". Yet these same Ports work with my Samsung Book Device and other Memory Sticks. WHAT CAN I DO?
I am having same issue with an RCA TH 2014 that I just bought today and Windows 10. Please respond to our queries. THANKS....
Just called VOXX support. They said the RCA TH2014 is not compatible with Windows 10. Meantime I saw that there was some info posted of what to try if your device is not recognized on your computer. Tried that.. doesn't work either. I am returning my device to the store for a refund. Shame on you RCA.
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