Problem Solving and Troubleshooting the AR CARRX15G Xsight Color Remote Control

Problem Solving for your AR CARRX15G Xsight™ Color Remote Control
Why can't I connect to the EZ-RC™ web site even though I have the software installed from the CD-ROM for my CARRX15G XSight™ Color Remote?	The EZ-RC™ software has been updated. To download the update: Visit araccessories.com and enter ARRX15G in the box on the upper right side of the page. Click search and you will be presented with the ARRX15G page.  Click on the word install (it is in bold print) this will download a compressed ZIP file with the software. Once you've downloaded the update, open the compressed zip file and run the executable file. The EZ-RC™ Remote Control Setup Wizard will update, and you will then be able to access the EZ-RC™ web site.
Why is the software for my CARRX15G XSight™ Color Remote not updating properly even though an update window appears when I try to log on to the EZ-RC™ web site?	The EZ-RC™ software has been updated. To download the update: Visit araccessories.com and enter ARRX15G in the box on the upper right side of the page. Click search and you will be presented with the ARRX15G page.  Click on the word install (it is in bold print) this will download a compressed ZIP file with the software. Once you've downloaded the update, open the compressed zip file and run the executable file. The EZ-RC™ Remote Control Setup Wizard will update, and you will then be able to access the EZ-RC™ web site.
Is it normal for the battery to be dead in my for my CARRX15G XSight™ Color Remote after leaving it plugged into my PC overnight?	When connected to a PC, the remote remains running at full power, anticipating communication from the PC. So the remote will not recharge. Do not leave your remote connected to a PC when you're not using the EZ-RC™ Remote Control Setup Wizard.
Can I use the EZ-RC™ Remote Control Setup Wizard with Mozilla, Firefox, or another browser?	As of September 2009, the EZ-RC™ Remote Control Setup Wizard requires Internet Explorer 6.0 or later. It does not currently support any other browsers.
Why is it taking a long time to install the EZ-RC™ Remote Control Setup Wizard on my PC for my CARRX15G XSight™ Color Remote?	If your PC is running Windows XP and it does not have Service Pack 3 installed yet, the EZ-RC™ Remote Control Setup Wizard installation program must download and install SP3 and .Net 3.5. The service pack is over 300 Mb, so it may take a long time to download and install (depending on the speed of your Internet connection). If you have SP1, it will take 1 hour to update to SP2; and then an additional 30 mins for SP3. If you have SP2, it will take 30 min for SP3. If you already have SP3 installed (either manually or via Windows Automatic Update), the installation should take significantly less time.
Can I add a logo if I do not see the one I need in the Favorites section on my CARRX15G XSight™ Color Remote?	Acoustic Research is constantly updating the database of fully-authorized Channel Logos, and even more will follow soon. If you want to customize how a given channel appears: Select the slot for a Favorite channel, and click “Show Text Label” Then type the name of the channel you wish to add. It will then be displayed as a button on your Xsight™ Color remote.
Can I enter a code in my CARRX15G XSight™ Color Remote manually if I already know the one that my device uses?	If you add a device through the EZ-RC™ Remote Control Setup Wizard: After choosing the brand, click “find it here” under the question “Do you know the remote setup code for this device?”. On the next screen you will be able to choose from a list of codes, or type it in manually.
Why is the screen on my CARRX15G XSight™ Color Remote pixilated and the only thing viewable is the time and battery icon?	Remove the batteries and then replace them. Next reset the remote. The remote should now be in proper working order.
How do I change my CARRX15G XSight™ Color Remote to the correct language?	Go to the Home Screen on your remote by pressing the Home key. Use the toggle bar to scroll to the second page. Go to Settings and then Language. Then choose the language you prefer.
Why is the Color screen on my CARRX15G XSight™ Color Remote not responding?	Remove the batteries and replace them. Reset your remote. It should now be in proper working order.
Can I use RF or IR with my CARRX15G XSight™ Color Remote?	No, the Xsight™ Color does not have the capability to transmit RF or IR commands.
Why is my CARRX15G XSight™ Color Remote not turning on automatically when I pick it up?	Press the OK key to wake the remote up. Once you've completed the initial setup, you can change the Tilt setting by accessing Settings from the home screen and Tilt from the Settings menu. If this setting is off, turn it on.
How do I access the on-remote device setup on my CARRX15G Xsight™ Color Remote?	You can access device setup through the Setup menu on the remote. In the Home Screen, choose Setup (it's on the second page, use the toggle bar to access it). Then press Device Setup and Add Device. Then follow the rest of the instructions in the Out of the box section of your Setup Guide.
Why isn't my device showing up in the "What Is It" Screen on my CARRX15G Xsight™ Color Remote?	Try the EZ-RC™ Remote Control Setup Wizard. (See the sections about the EZ-RC™ Remote Control Setup Wizard in your Setup Guide for more detailed instructions.)
Why isn't my brand showing up in the "Brand" Screen on my CARRX15G Xsight™ Color Remote?	Try the EZ-RC™ Remote Control Setup Wizard. (See the sections about the EZ-RC™ Remote Control Setup Wizard in your Setup Guide for more detailed instructions.)
Why can't I find a code that works for my CARRX15G Xsight™ Color Remote (or one that does everything I want it to do)?	Make sure you're pointing the remote directly at the device you are trying to control. Be patient between presses to give your device a few seconds to respond (especially for on or off). Some brands of devices do not use a Power key to turn the device on or off. Instead they use separate Power On and Power Off keys. Check your devices' original remotes to see if any of them have the separate power keys. If they do, use other keys (volume, channel, etc) to test codes in this step. If the above solutions do not work completely, use the EZ-RC™ Remote Control Setup Wizard. The setup wizard lets you enter your device's model number to find exactly the right code for your device, you can learn additional keys from your original remote through the remote's Settings menu (see the remote's user manual for instructions).
How can I go back if I make a mistake on my CARRX15G Xsight™ Color Remote?	Press the Home/Back key to go back one or more screens in the setup routine.
Why won't the EZ-RC™ program for my CARRX15G Xsight™ Color Remote install on my PC?	Your PC must be running Windows XP or Windows Vista (Windows 2000 is not supported). You must use Internet Explorer 6.0 or later (Firefox or Safari are not supported). Windows XP users must have Service Pack 3 and .Net 3.5.
Why isn't the CD to my CARRX15G Xsight™ Color Remote starting installation automatically?	Open the CD and double-click on the Wiz2 icon. If you have Windows XP and need Service Pack 3: Insert the CD, it will automatically go to the Microsoft Update site if you have a working Internet connection. Click Express to begin the updating process. The Microsoft site checks your computer. Then tells you which updates you need to install. Follow the Microsoft site and installation wizard instructions to download and install updates. Close all Internet explorer windows and continue with EZ-RC™ install.
Why is the EZ-RC program to my CARRX15G Xsight™ Color Remote going slow?	Proxy servers may affect the performance of the EZ-RC™ Remote Control Setup Wizard. For best results, use the Setup Wizard with a direct Internet connection (for example, your home connection).
How do I know if my CARRX15G Xsight™ Color Remote is connected?	There will be a green arrow icon in your PC's status bar.
What is the progress bar in the corner of the screen when I connect my CARRX15G Xsight™ Color Remote?	Your remote's firmware is being updated. Do not disconnect the remote! The Xsight™ Color is constantly being updated and improved, to get the latest codes and provide the most advanced functionality available.
Why do I get an error message after I connect my CARRX15G Xsight™ Color Remote?	You might need to change your Active X settings in Internet Explorer for the EZ-RC™ Remote Control Setup Wizard to work. To change Active X settings: Click OK in the "Missing Necessary Software..." dialog box. Locate the yellow warning bar just above the AR remote control setup wizard page. Click where it says "click here" on the yellow warning bar to change the Active X setting. Click the Connect button again at the bottom of the screen.
How do I add a key command to my Watch Movie/Satellite/Cable activity if I don't see it in the list of commands on my CARRX15G Xsight™ Color Remote?	Make sure you have selected the correct device from the drop-down menu. Double-check your original remote and make sure you have written down the key name correctly. If you haven't entered model number information for the device in the EZ-RC™ Remote Control Setup Wizard, go to the Main menu, select Devices and Modify Device. Then enter the model number for this device to get all the functionality available. If you still don't see the key command you are looking for, you can have the Xsight™ Color learn this key from your original remote. (See your Setup Guide for more information.)
Why can't I access Activities on my CARRX15G Xsight™ Color Remote that I setup on my PC?	You must download any changes you have made to your settings in the EZ-RC™ Remote Control Setup Wizard to the remote. Otherwise, the work you've done will not be saved to your remote. Go to the Main menu and click Download to Remote to save your settings to the remote itself. (See your Setup Guide for more information.)
How do I know when an activity has finished on my CARRX15G Xsight™ Color Remote?	When you see the Assist key and soft keys for one of your devices on the remote screen, the remote has finished sending the activity's commands and is ready to do something else.
Why isn't my Hello activity working on my CARRX15G Xsight™ Color Remote?	On the remote screen, press Assist. Then press Power On/Off. Press the key for each device to turn that device on. Use the slider to access more devices. Make sure you remote is pointed directly at your home entertainment devices and that there's nothing obstructing the path. If the Power On/Off command in the Assist screen still doesn't turn your device on, you might be using the wrong command to power on this device. Reconnect the EZ-RC™ Remote Control Setup Wizard and choose Activities and Modify Activity. Then choose the Hello activity and check the power on/off commands. (See your Setup Guide for more information.)
Why isn't my Watch Movie/Satellite/Cable activity working on my CARRX15G Xsight™ Color Remote?	On the remote screen, press Assist. The press No Sound or No Picture. Press the on-screen input button until you see or hear the correct signal.
Why is the wrong device changing inputs in the Assist screens on my CARRX15G Xsight™ Color Remote?	Make sure the input key you see on the No Sound/No Picture screen is the correct one for the device you are trying to change. If it isn't press the Home key and try the other Assist option (for example, No Sound if you chose No Picture first). If that option is still changing inputs on the wrong device, connect the remote to your PC and launch the EZ-RC™ Remote Control Setup Wizard. In the main menu, choose Activities, Modify an Activity, the activity you want to modify, and Key Command Sequence. In the Key Command Sequence, check that you've chosen the correct input commands for each device.
Why is the device going to the wrong input or not changing inputs at all in the Assist screens on my CARRX15G Xsight™ Color Remote?	Make sure the input key you see on the No Sound/No Picture screen matches the device input you are trying to access. If it doesn't, you will need to change to the correct command in the EZ-RC™ Remote Control Setup Wizard. Connect the remote to your PC and launch the Setup Wizard. In the Main menu, choose Activities, Modify an Activity, the activity you want to modify, and Key Command Sequence. In the Key Command Sequence, check that you've chose the correct input commands for each device.
Why can't I find the channel I want to add to my Favorites on my CARRX15G Xsight™ Color Remote?	You can add it manually by choosing Other at the top of the list. You can then choose to display this channel by a text label or search the EZ-RC™ Remote Control Setup Wizard library for a channel icon. To use an icon from the library (or to choose your own), select Show Channel Icon, then click the ... button. Scroll through the icons available in the collection and highlight the logo you want. If you don't see the icon you want you can add your own by clicking the Browse button and finding the artwork for the icon on your PC. Press OK when you have selected the icon you want. The channel icon appears in the replica of the remote screen. Continue with the instructions that follow to add the channel number for this channel.
Why can't I find the channel I want to add to my Profile on my CARRX15G Xsight™ Color Remote?	Only the channels you have chosen as your favorites can be selected for a profile. If you want to add a channel for your profile that you don't see here, add it to your favorites by choosing Favorites and then Modify Favorites in the EZ-RC™ Remote Control Setup Wizard Main Menu and following the on-screen instructions for adding channels.
How do I customize my Profile's picture on my CARRX15G Xsight™ Color Remote?	In the second page of the Add Profile screen (where you can change the name of the Profile), click the Profile's icon and browse your PC for the picture you want to use.
How do I start a second page of favorite channels on my CARRX15G Xsight™ Color Remote?	When you have filled up a page, click the + icon below the replica remote screen to add another page. Then click the first space in that page to start filling it with channels.
Why can't I tune to one or more of my favorite channels on my CARRX15G Xsight™ Color Remote?	Make sure all of your favorite channels are on a single source, like your cable box or satellite receiver. Favorites won't work with a second source (for example, a satellite receiver and over-the-air programming on your TV). If you have digital sub-channels in your Favorites list (like 59.1), choose 4 digits in the Favorites setup. (See your Setup Guide for more information.) Make sure the channel numbers you entered for your favorite channels are accurate for you system.