Troubleshooting the XMCK20 Express XM Tuner

Troubleshooting the XMCK20 Express XM Tuner

Troubleshooting the XMCK20 Express XM Tuner

Troubleshooting the XMCK20 Express XM Tuner
XpressR is designed and built to provide you with trouble-free performance without the need for servicing. If it does not appear to be functioning properly, follow these troubleshooting steps first to try to remedy the situation yourself: Attach all connections firmly and securely. Make sure the cigarette lighter/auxiliary power socket is clean and free of corrosion. If you have installed XpressR in a vehicle and it does not power on, check the 12V adapter fuse by unscrewing the ribbed end of the 12V adapter. If required, replace with a 1-amp fuse only. If the 12V adapter does not have a removable end-cap, it has an internal fuse that resets itself after it is left unplugged for a period of time.
If you see this on the display:	Then you should:
No Signal	Something is blocking the XM signal. Move your XM antenna away from the obstructed area (e.g., an underground garage). Make sure the XM antenna is mounted outside of the vehicle.
Antenna	Be sure that the antenna cable is fully inserted on the connector. Make sure the cable is not bent or broken. Turn XpressR off, then on, to reset this message.
Off Air	The channel you've selected is not currently broadcasting. Tune to another channel.
Loading	Your XpressR is acquiring audio or program information from the XM signal. This message should disappear in a few seconds in good signal conditions.
Updating	XM is updating your XpressR with the latest encryption code. Simply wait a few seconds until the update is done. – OR – You may be attempting to tune to a channel that is blocked or unavailable.
--- (no artist or title)	No program information, such as artist name, song title, or channel exists.
General Troubleshooting
Problem:	Solution:
Why is the XpressR shutting off unexpectedly?	Check whether you set the sleep timer, and set it to “Off” if desired. Check whether “Vehicle Mode/Delayed Power Off” is set, and set it to “Off” if desired. XpressR remember the “Vehicle Mode” setting even when you turn the device off.
Why can't I receive all the XM channels that I have subscribed to?	Check to see if you skipped any channels (page 42). If you still do have subscribed to. not receive all channels, your XpressR may not be activated.
Why isn't there any audio?	Check all connections between your XpressR and your stereo system.
Why aren't the song title or artist name being displayed?	Nothing is wrong with your XpressR. That information may be in the process of being updated. Some channels, such as news and sports, may not have such information.
Why isn't there any audio when listening to the XpressR through an FM radio?	Check that your XpressR and your radio are tuned to the same FM an FM radio frequency.
Why is the audio fading or why does it have static when listening?	You might be hearing interference from another FM station. First check all cables for a proper connection on your XpressR car dock. If the problem persists, you might be hearing interference from another FM station. Set your XpressR and your radio to a different FM frequency.
Why are the audio sounds so soft?	Raise or lower the FM audio level until the sound quality improves.
Why do the XM Instant Traffic and Weather channels sound different than other channels?	Nothing is wrong with your XpressR. These channels use a different audio technology than the other XM channels.