Troubleshooting the Audiovox D7104 or D7104PK Portable DVD Player

Troubleshooting the Audiovox D7104 or D7104PK Portable DVD Player
Problem	Solution
Why is there no power to my D7104?	Make sure the On/Off Switch is in the On position. Make sure your DVD is connected properly. Make sure all cables are securely inserted into the appropriate jacks. Please read the Power and Connection FAQ.
Why is there no sound or distorted sound on my D7104?	Make sure your DVD is connected properly. Make sure all cables are securely inserted into the appropriate jacks. Please read the Power and Connection FAQ.
Why can't I advance through a movie on my D7104?	You cannot advance through the opening credits and warning information that appears at the beginning of movies because the disc is programmed to prohibit that action. Please wait for the movie's previews or for movie playback to use this function. If you using the remote to operate this feature, make sure the batteries are fresh.
Why is the (hand) icon appearing on the screen of my D7104?	The feature or action cannot be completed at this time because: The disc's software restricts it. The disc's software doesn't support the feature. The feature is not available at the moment. You've requested a title or chapter number that is out of range.
Why is the picture on my D7104 distorted?	The disc might be damaged. Try another disc. It is normal for some distortion to appear during forward or reverse scan.
Why can't I forward or reverse scan using the D7104?	Some discs have sections that prohibit rapid scanning or title and chapter skip. If you try to skip through the warning information and credits at the beginning of a movie, you won't be able to. This part of the movie is often programmed to prohibit skipping through it.
Why won't a disc play on my D7104?	Insert a disc with the label side facing up. Check the type of disc you put into the disc tray. This player only plays DVDs and audio CDs.
Why does play start but then stop immediately on my D7104?	Both the unit and the disc are coded by region. If the regional codes don't match, the disc cannot be played. This player is Region Number 1. The disc is dirty, scratched, or damaged. Try using a clean, undamaged disc. Condensation may have formed inside the player. Allow the player time to dry out.
Why is the disc stopping after my D7104 is bumped?	Remove the disc. Go to the Setup menu and set Last Memory to “OFF”. Replace disc.

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