Troubleshooting the RCA RD1090 Digital MP3 Player

Troubleshooting the RCA RD1090 Digital Audio Player
Problem:	Solution:
Why can't I sync music with my MusicMatch Jukebox™ software?	Yahoo acquired MusicMatch Jukebox and subsequently discontinued distribution of MusicMatch Jukebox as of August 31, 2007 as well as suspending all support of the MusicMatch services. We appreciate your business and the opportunity to provide service information for your product. Since MusicMatch has been discontinued, no updates will be available for their software. You may still download music off a music-sharing site of your choice but you will need to use Windows Media Player. To see how to manage files using Windows Media Player, please click here.
Why isn't my RD1090 turning on when I press the Play button?	Make sure the batteries are fresh and installed with the correct polarity observed.
Why aren't the buttons working after turning on my RD1090?	Make sure the Lock function is not activated. Reset the player by removing the batteries, turning it off and then turning it back on.
Why is my RD1090 skipping tracks or has bad sound quality?	Check to see if the repeat, random or program functions may be activated. There may be strong magnetic fields (e.g. too close to TV) near the unit. Make sure the batteries are fresh. Check the source of where the track came from. Play that same song on the computer to verify the song was encoded properly.
Why won't my RD1090 playback tracks or files?	Make sure the Lock function is not activated. Make sure there are files in the internal memory or on the Media Card. Memory card may be damaged. Make sure audio tracks are encoded in the mp3 formats at supported bitrates. Bitrates supported by the player: mp3 - 32 to 320 kbps wma - 64 to 128 kbps WMA files may be DRM protected and you don't have the proper rights (license) to play the files. Check the website and/or application help system of the music download service provider from where the content was purchased for license acquisition details. For more information on how license acquisition works, go to www.microsoft.com.
Why does the Card icon keep flashing on my RD1090 display?	Make sure the memory card inserted is in the correct format.
Why isn't the USB display showing on my RD1090 when connected to my computer?	Ensure the USB drivers are installed (Windows 98SE, ME)TM. Restart the computer with the device unplugged. Once started, reconnect the device. Check the connection between the device and the computer. Turn the device on.
Why is my RD1090 locking up after transferring music?	Remove and re-install the batteries. Using ExplorerTM or My Computer, locate the recent files transferred to the player and delete them. Make sure that the original audio files are valid (not corrupt) by playing them back on your media software before re-transferring them to the device. If the problem still persists, reformat the memory. Formatting the device will erase all stored contents. Backup all the valuable files before doing so.
How do I reformat my RD1090?	Reformatting the internal memory will remove all files from the player. Back up any important files to your computer! To reformat: Connect the Lyra to your PC. Within WINDOWS EXPLORER, right-click on the drive letter associated with your Lyra and select FORMAT. In Windows 2000TM or Windows XPTM, ensure that the file format FAT is selected. NTFS and FAT32 are incompatible with your Lyra. From the FORMAT dialog box, select QUICK FORMAT, and then click START. Click OK. When the format is complete, click OK, and then click CLOSE. To reinstall the Lyra system files, download music files to your player using your software.
Why isn't my RD1090 showing the external memory card's track numbers in the display?	Simply remove the external memory card and put it back in. Turn the unit off by removing and re-inserting the batteries, press Play to turn the unit back on.
How do I resolve a "Bad or Missing Lyra-Sys folder" error on my RD1090?	The system files on the device are missing, or have been erased. To recover them, perform the follow steps: If you have not already, follow the installation steps on the supplied CD-ROM and install the USB drivers (Win98 SE and Win ME only)TM, or click here to install. Make sure you have Windows Media Player 10 or above installed on your PC. It is recommended to disconnect all other RCA audio devices from your PC. Remove any external memory card plugged into your player and connect your device to the PC though the USB cable. Start Windows Media Player. Select “File”, ”Send to portable device”. This will display the Portable Device Manager window. From within the left side, select “Attached portable devices”,”Lyra Personal Audio Player”. The system files will be copied from the PC to the device automatically. If a message saying missing system files pops up, please download the latest firmware for your player.
Why isn't my RD1090 transferring data to my external SD / MMC card?	Secure Digital (SD) cards of up to 1 GB can be used with your Lyra MP3 player. SD cards need to be formatted as FAT file format. To format a SD card for the Lyra MP3 player: Ensure the Lock switch on the SD card is OFF, and insert the card into the Lyra. Connect the Lyra to the PC, using the USB cable. The device display shows the USB and external card icons. Within WINDOWS EXPLORERTM, right-click on the drive letter associated with the SD card in your Lyra and select FORMAT. The Lyra is represented by two drive letters in Windows ExplorerTM. One is for the internal memory, and the second is for the SD card. In Windows 2000TM or Windows XPTM, ensure that the file format FAT is selected. NTFS and FAT32 are incompatible with your Lyra. From the FORMAT dialog box, select QUICK FORMAT, and then click START. Click OK. When the format is complete, click OK, and then click CLOSE.