Troubleshooting the RCA TH1702, TC1702 MP3 Player

below

Troubleshooting the RCA TH1702, TC1702 MP3 Player
Why can't I delete files on my TH1702 MP3 Player?	For any files you have transferred to the player, you may delete them while you have connected the player with your computer. Highlight the unwanted file in the player's file directory on your computer and press the delete key on your computer to delete the file. Subscribed files are best to be removed through Windows Media Player. During playback, press Play/Pause to display the Options menu to delete the file.
Why does my TH1702 MP3 Player repeat the same track or all tracks?	Repeat play is turned on. Press the Play/Pause button to show the option menu and change the play mode.
Why is the audio distorted when my TH1702 MP3 Player is at a high volume?	Change the equalizer mode to Flat. Turn down the volume.
Why do the audio tracks on my TH1702 MP3 Player keep skipping or popping?	You will need to re-record the audio track. Make sure you close all other applications on your PC when you record. Try recording with Error Correction setting turned on.
Why does my TH1702 MP3 Player keep turning itself off?	Your player turns itself off if you leave it in pause mode or navigation mode for the duration specified in the PowerSave setting. If your device is connected to a USB hub, please disconnect it and use another USB port directly on your PC. There may be conflicting devices.
Why can't I turn my TH1702 MP3 Player on?	Battery may be depleted. Please recharge. Ensure the keys lock is not activated. Reset the player by re-installing the battery. If the player still cannot be turned on after resetting, perform a firmwareupgrade to restore it.
Why won't my TH1702 MP3 Player respond to any key presses?	Reset the player by removing and re-installing the battery. Most of your settings will be preserved; only the settings that you have changed after your last power off will be lost. This player may temporarily cease to function if subjected to electrostatic disturbance. To resume normal operation, it may be necessary to cycle the power off and back on.
Why won't my TH1702 MP3 Player play WMA songs?	Secure music download files must be transferred to your player through the Windows Media Player or the application recommended by your online music download service (Note:Services and applications must be Windows Media audio-compliant and support Digital Rights Management). (Apple iTunes music content is not supported.)
Why won't my TH1702 MP3 player play AAC songs?	You will need to download the latest firmware for your player to support the playback of AAC songs.
Why is my TH1702 MP3 Player taking a long time to read the files in a folder?	File reading may take longer if too many files are put in a single folder. Re-organize your files into a number of folders.
Why isn't the song information showing correctly on my TH1702 MP3 Player?	Song information may not match your current player's language setting. Change the language setting.
Why won't my TH1702 MP3 Player play Audible files?	Make sure the file format is correct. The player supports Format 4 Audible files.
Why does my TH1702 MP3 Player report that it is full?	You have filled the capacity of the internal memory of the player.
Why won't my TH1702 MP3 Player playback tracks?	Make sure audio tracks are encoded in the mp3 or Windows Media formats at supported bitrates. Bitrates supported by the player are mp3 at 32 to 320 kbps and wma at 48 to 192 kbps. WMA files may be DRM protected and you don't have the proper rights (license) to play the files. Check the website and/or application help system of the music download service provider from where the content was purchased from for license acquisition details. For more information on how license acquisition works, go to www.microsoft.com.
Why does my TH1702 MP3 player stop voice recording automatically after 5 hours?	The maximum duration for each recording is 5 hours. Start a new recording after the maximum duration is reached.
Why am I getting a "license is not valid" error on my TH1702 MP3 Player?	Please make sure you are using the latest firmware for your player. The license for your subscription songs may have expired. Connect your device to your PC again to obtain an update to your license. If the problem persists, please contact your Music Service Provider for additional support.
Why, when trying to install the RCA easyRip installer am I getting an error message that says, "You must have an RCA Digital Media Player connected to complete the installation" on my TH1702 MP3 Player?	Try connecting your player to a different USB port in your computer. If you are using a laptop with a docking station, please temporarily remove the laptop from the docking station and connect the player directly to the laptop. If you are using a hub, please temporarily remove the hub and connect the player directly to the PC.
Why did the RCA easyRip software fail to upgrade on my TH1702 MP3 Player?	If you see the "Initializing…" message displayed on the player for more than 5 minutes, or your player cannot be upgraded successfully, please try the following steps: Disconnect your Player. Reset the Player by removing and re-installing the battery. Hold down the Play/Pause key on your Player and connect it to the PC via a USB cable. Release the Play/Pause key when a progress bar and "initializing" appears on the display. If you cannot see "initializing", please disconnect your Player and try again.
Why can't I find a bookmark feature on my TH1702 MP3 Player?	There is not a bookmark function on the player. But it will remember what song you powered off on as long as you press play when you power the unit back on.
What do I do if I get a Fatal Error message on my TH1702 MP3 Player?	Reset the player by removing and re-installing the battery. If the Reset does not work, then you can reformat the player. Caution: Formatting the player will erase all files on the player! Be sure to back up the contents of the player before reformatting. To reformat: Connect the device to your computer. Right click the device within Windows Explorer or My Computer. Select the format command (full format) to reformat the internal memory of the device. Once reformat is complete, get the latest firmware file for your playerhere.
Why am I getting an error message "can't find specific Codec format in TH1702 MP3 format”?	We suggest you uninstall and then reinstall RCA EasyRip for Windows Vista. To do this: Click Start and then Programs. Select RCA EasyRip. Choose Uninstall RCA EasyRip. Once uninstall is complete, then reinstall the latest version of RCA EasyRip by clicking here.
Why does my TH1702 Mp3 player keep locking up while performing the firmware update?	If your device is connected to a USB hub, please disconnect it and use another USB port directly on your PC. There may be conflicting devices. If this did not solve the problem, you may also reformat the player: Caution: Formatting the player will erase all files on the player! Be sure to back up the contents of the player before reformatting. To reformat: Connect the device to your computer. Right click the device within Windows Explorer or My Computer. Select the format command (full format) to reformat the internal memory of the device. Once reformat is complete, get the latest firmware file for your playerhere.
Why can't I navigate menus on my TH1702 MP3 Player - they are covered by icons?	Please press the menu button once. When you see the now playing symbol on the screen you are then in the menu. Use the volume + and - buttons to navigate through the menu.
Why can I only record easyRip™ video or audio for certain lengths of time on my TH1702?	These restrictions were put in place to ensure that recorded audio and video files would be limited in size to ensure they would not occupy too much space on your digital media device, allowing you to maximize the amount of diverse media you can have on your device. Maximum record durations can be changed in the Recorder Preferences.
What should I do when I connect my TH1702 to the PC, and nothing happens?	Look at your computer's taskbar (next to where it displays the time). Is the RCA Detective icon there? Computer taskbar with RCA Detective icon Yes, the RCA Detective icon is in my computer's taskbar: Right-click on the RCA Detective icon in the taskbar. Click on the RCA EasyRip icon to launch the RCA EasyRip Module Dock.   No, the RCA Detective icon is NOT in my computer's taskbar: Click on 'Start' and select 'All Programs.' Select 'RCA Detective,' then click on the 'RCA Detective' displayed with the icon. Right-click on the RCA Detective icon in the taskbar. Click on the RCA EasyRip icon to launch the RCA EasyRip Module Dock.