If your PC does not recognize your player, please try the following steps:
- Make sure your computer's operating system is up to date with the latest Service Packs and patches.
- Plug the player into a different USB port. Avoid the use of USB hubs if possible. Avoid Laptop docking cradles if possible.
- Try another USB Cable
- Reboot the PC.
- Connect the player to the PC while holding the play/pause button.
These steps should allow the player to be read by the USB port correctly and will show the player in "My Computer" as a new drive letter.