Troubleshooting the RCA EZ200, EZ200A Camcorder |
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Problem: |
Solution: |
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Why can't I hear sound during the playback of videos on my EZ200? |
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Why do my videos, captured with the EZ200, playback unclear or "blotchy" on the PC, or with sound only? |
It’s possible that an incompatible MPEG4 decoder (i.e., DivX) has been previously installed on the PC and is being invoked as the default decoder. To remedy this situation:
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Why isn't anything happening when I plug my EZ200 into a PC? |
When you plug the USB arm into an available USB slot on your computer, it should launch the standard autorun window. If it doesn't, unplug the camcorder and plug it back in making sure the connection is firmly in place. If making the connection again doesn't automatically launch the autorun window, unplug the camcorder, restart your computer, and then after startup is complete, reconnect your camcorder. At this point, if the autorun window still doesn't appear, you may also try navigating directly to the camcorder.
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Why isn't my EZ200 allowing me to record any more videos? |
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Why does the EZ200 camcorder display "Memory Empty" even though the remaining time shows there is still space on the camcorder? |
If you've loaded any incompatible files (i.e., documents, photos, music, etc.) onto your camcorder using standard Windows Explorer, they will use up available recording capacity, but may not be able to be played. To fix this possible situation, please remove these added files from the camcorder through Windows Explorer.
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What is Box.net? |
Box.net is a online storage service that RCA has partnered with to allow for EZ uploading and sharing of your memorable moments recorded with your Small Wonder camcorder. Your RCA Box account offers 1 of free online storage and a maximum upload size of 35 MB per file. You can learn more about your FREE Box account at http://www.box.net. |
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I get an error when I try to upgrade my camcorder firmware that says, "Corrupt firmware installer file!" What should I do? | This error can occur if you have an SD card installed in your camcorder, but the SD card is locked. Before proceeding with camcorder firmware updates, please ensure that the camcorder is connected and that your memory card is installed. NOTE: Memory card write protection should be off please make sure you have unlocked your memory card | |||||||||||||||||||||||||||||||||||
What do I do if I have forgotten my Box.net login information? |
Your account username is the email address that you originally provided during Box.netTM registration. If you need any additional assistance recalling the registered email address that you used, please contact Box.netTM directly. To reset a password, go to http://www.box.net/reset. |
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How long will my Box account be available? |
Your enhanced RCA Box account will be available for 9 months from the date of activation. During this time you will enjoy larger individual uploads and less restrictions as an RCA Small Wonder camcorder owner. After the 9 month period, you will then have the choice of switching to Box.net standard free account or upgrading to a premium account. (See www.box.net for actual terms of service, conditions, and offerings.) |
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Why are my friends, family members and colleagues not receiving the automatic notifications when I share video using Box.net? |
The shared video notification email is automatically created using html formatting, which may be blocked by certain spam filters. Have the recipients look in their default spam folder for the notification emails and check their email provider’s policies for spam filter adjustment. |
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Why am I unable to share my videos? |
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Why am I able to record longer than the display shows on the EZ200? |
The Small Wonder uses a variable bit rate recording method. The less complex the subject being recorded (i.e. less movement, less colors, less light) the less memory it takes to digitally represent it. (The recording time noted on printed materials is based on “average” recording conditions.) |
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Why can't I see my SD card as a video source while using the Memory Manager software even though it is inserted into my EZ200? |
Be aware that you cannot access both the internal memory and the SD card simultaneously. Memory cards inserted into the camcorder are not available as a Video Source or separate drive letter on the PC, therefore to access videos on a memory card please follow these steps:
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Why can't I properly operate my EZ200 using Windows XP SP1? |
Microsoft Windows XP Service Pack 2 (SP2) is the name of a critical update for Windows XP. SP2 contains several major security fixes and as a result, the Small Wonder was designed to make full use of these much needed security changes. To obtain more information about Windows XP SP2 (or to download it) please click here - http://www.microsoft.com/windowsxp/sp2. |
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Why did my EZ200 stop recording even though I had free space on my SD card? |
The Small Wonder cannot automatically switch to the SD card during recording. However, there are two ways to expand your record time with an SD card:
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Under the "Edit videos" tab in the Memory Manager Software, how many videos am I able to combine on "The Stage"? |
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Why am I getting an error message when I try to update my EZ200 RCA Memory Manager software? |
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How can I view WMV files that were created by the EZ200 Small Wonder's Memory Manager Application on a Mac OS X™? |
Though the Small Wonder Memory Manager application is not compatible with Mac OS X™, it may still be possible to access and play videos that were converted by the Small Wonder’s Memory Manager Application when using OS X™. One approach is to use the Flip4Mac™ which can be downloaded from http://www.telestream.net. After you have successfully completed the installation, you will be able to play back the converted videos using QuickTime. |
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How do I play videos recorded with the RCA EZ200 Small Wonder on Mac OS X™? |
Though the Small Wonder Memory Manager application is not compatible with Mac OS X™, it may still be possible to access and play videos stored on the EZ200 when using OS X™. One approach is to use the DivX™ for Mac™ package which can be downloaded from http://www.divx.com. After you have successfully completed the installation, you could use the free DivX™ Player to play back your videos. Another approach is to use Perian which can be downloaded from http://perian.org. Perian adds native support for many video formats so you will be able to play your Small Wonder videos in QuickTime™. Videos are located in the DCIM\100VIDEO folder on the EZ200. |
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Why does the EZ200 Memory Manager software convert the video format when I share? |
When sharing via email or Box.net™, the video files are automatically converted into the Windows Media Video™ (.wmv) format. As a result, the converted videos are smaller in size, allowing you to share longer memorable moments. |
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Where are my video files stored when I save them to the computer using the EZ200 RCA Memory Manager Software? |
For your convenience, the RCA Memory Manager software will also place a RCA Small Wonder shortcut on the computer’s desktop. |
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Can I email or upload the original, uncompressed .AVI video file using the EZ200 RCA Memory Manager Software? |
No, you cannot currently email or upload the original .AVI video file using Memory Manager. If you wish to share the original files, simply save them to your computer and either attach them to an email (from your preferred email program) or login directly to www.box.net™ and upload them to your enhanced RCA Box account. |
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How long should it take to convert videos with the EZ200 RCA Memory Manager application when sharing videos via email, uploading to Box.net™ or editing clips? |
Conversion time varies with each PC and is heavily dependent on the amount of available RAM. Generally, the faster the PC is the quicker conversion will take place. Please be patient when converting longer videos. When tested on a PC running Windows XP SP2™ with a 1.7 GHz Pentium 4 and 512 MB RAM the following results were obtained:
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Why do I get a “Windows - No Disk” error message when trying to access my EZ200 using the RCA Memory Manager program on a PC with Windows Vista™? |
A known Microsoft Vista™ operating system issue was detected and several reliability updates were released by Microsoft to resolve this issue. Using Microsoft’s Updater:
Please visit Microsoft’s website at www.microsoft.com if you have any additional questions or concerns about downloading and installing updates. After the updates have been downloaded, installed and configured, please attempt to access your EZ200 using the RCA Memory Manager program. |
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What video resolutions does my EZ200 use? |
Your camcorder records in two resolutions and. The Memory Manger software can also convert your videos into Windows Media VideoTM (.wmv) format for greater compatibility and ease of sharing. (See the table below for more details.)
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Is the EZ200 compatible with Windows Vista™? |
Yes, your EZ200 RCA Small Wonder is compatible with Windows Vista™. |
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