Troubleshooting the M4018 MP3 Player

Troubleshooting the RCA Opal M4018 MP3 Player
Why does my M4018 repeat the same track or all tracks?	Repeat play is turned on. Press the Menu button (M) to change the play mode.
Why can't I delete files on my M4018?	For any files you have transferred to the player, you may delete them while you have connected the player with your computer. Highlight the unwanted file in the player's file directory on your computer and press the delete key on your computer to delete the file. Subscribed files from Yahoo! Music are best to be removed through Yahoo! Music Jukebox.
Why is the audio distorted when my M4018 is at a high volume?	Change the DSP mode to Flat. Turn down the volume.
Why do the audio tracks on my M4018 keep skipping or popping?	You will need to re-record the audio track. Make sure you close all other applications on your PC when you record. Try recording with Error Correction setting turned on.
Why does my M4018 keep turning itself off?	Your player turns itself off if you leave it in pause mode or navigation mode for the duration specified in the PowerSave setting.
Why can't I turn my M4018 on?	Battery may be depleted. Please recharge. Ensure the keys lock is not activated. Reset the player by pressing the Reset button on the back of the player with a non-metal pointed object. If the player still cannot be turned on after resetting, perform a firmware upgrade to restore it. To do this, please click here.
Why won't my M4018 respond to any key presses?	Reset the player by pressing the Reset button on the back of the player with a non-metal pointed object. Most of your settings will be preserved; only the settings that you have changed after your last power off will be lost. This player may temporarily cease to function if subjected to electrostatic disturbance. To resume normal operation, it may be necessary to cycle the power off and back on.
Why won't my M4018 play WMA songs?	Secure music download files must be transferred to your player through the Yahoo! Music Jukebox or the application recommended by your online music download service (Note: Services and applications must be Windows Media audio-compliant and support Digital Rights Management). (Apple iTunes music content is not supported.)
Why is my M4018 taking a long time to read the files in a folder?	File reading may take longer if too many files are put in a single folder. Re-organize your files into a number of folders.
Why isn't the song information showing correctly on my M4018?	Song information may not match your current player's language setting. Change the language setting.
Why won't my M4018 show the picture files?	The player only supports .jpg extension files, and do not support other formats like .bmp, .tiff, .jpeg. All picture files need to be put in the "Media" folder (if Windows Media Player 10 is installed) or "Internal Storage" folder (if Windows Media Player 11 is installed) of the player when in Windows XP and connected in MTP mode or put in the root directory of the player when in Windows 2000 and connected in MSC mode.
Why won't my M4018 play the video files from the computer?	All video content must be converted by the video converter which comes with the player (please refer to the CD). Other formats of video files will not be supported. The converted video content must be put in the "Media" folder (if Windows Media Player 10 is installed) or "Internal Storage" folder (if Windows Media Player 11 is installed) or put in the root directory of the player when in Windows 2000.
Why does my M4018 report that it is full?	You have filled the capacity of the internal memory of the player. You have exceeded the maximum number of items that this player supports. Your player can only support up to 999 media files within eight hierarchy of folder in maximum.
Why won't my M4018 playback tracks?	Make sure audio tracks are encoded in the mp3 or Windows Media formats at supported bitrates. Bitrates supported by the player are mp3 at 32 to 320 kbps and wma at 48 to 192 kbps. WMA files may be DRM protected and you don't have the proper rights (license) to play the files. Check the website and/or application help system of the music download service provider from where the content was purchased from for license acquisition details. For more information on how license acquisition works, go to www.microsoft.com.
Why won't my M4018 playback songs downloaded from my paid Music Server Provider subscription service?	The internal clock in your portable player may not be up to date. Downloading a new subscription song from your Music Serer Provider should update your player's clock and allow it to playback all your songs again. The license for your subscription songs may have expired. Synchronize your device with your PC again to obtain an update to your license. If the problem persists, please contact your Music Service Provider for additional support.
What is MTP Mode on my M4018?	MTP (Media Transfer Protocol) mode is essential if you want to transfer DRM content to your player. In MTP mode your player will no longer show up as a drive letter. So programs that were designed to work with a player that shows up as a drive letter will not be able to work directly with the player.
Why can't I find a bookmark feature on my M4018?	There is not a bookmark function on the player. But it will remember what song you powered off on as long as you press play when you power the unit back on.
What do I do if I get a Fatal Error message on my M4018? What does the message "boot error! please format unit" mean on the M4018?	Reset the player by pressing the Reset button on the back of the player with a non-metal pointed object. If the Reset does not work, then you can reformat the player. Caution: Formatting the player will erase all files on the player! Be sure to back up the contents of the player before reformatting. To reformat: Connect the device to your computer. Right click the device within Windows Explorer or My Computer. Select the format command (full format) to reformat the internal memory of the device. Once reformat is complete, get the latest firmware file for your player by clicking here.
Why won't the M4018 work or charge after having been charged with my Universal Charger?	MP3 players are only tested through the computer via the USB cable, so that is the only way we support charging the player. Risks of charging the player with a universal charger: If you try a universal charger, it would be at your own risk. If you get a universal charger that produces too much power, it could damage the player. Normally the computer can sense when the player is fully charged, if you use a universal charger and it sends over a contact charge even after the battery is full, it can also damage your player.