Troubleshooting the Audiovox HR7012 or HR7012S Headrest System

Troubleshooting the Audiovox HR7012 or HR7012S Headrest System
Problem:	Solution:
Why won't the HR7012 power on?	Is the ignition turned “ON”? Is the screen rotated to the operating position? Are batteries installed in remote control?
Why is the IR sensor to the HR7012 inoperative?	Verify that the batteries in the remote control are good. Verify that the remote sensor eye is not obstructed. Verify that M1 or M2 has been selected correctly.
Why won't my disc play on the HR7012?	Insert a disc with label side facing toward user. Check if the disc is defective by trying another disc. Check the type of disc you put into DVD compartment slot. This DVD player only plays DVDs, audio CDs, and MP3s. It will not play a Blu-ray disc. Both the device and the disc are coded by region. If the regional codes don't match, the disc can't be played.
Why does the disc play but then stop immediately on the HR7012?	The disc is dirty and needs cleaning. Condensation has formed. Allow the player to dry out. The disc is scratched. Replace the disc.
Why isn't there a picture on the HR7012?	Check that you are in DVD mode if playing a DVD
Why is the picture distorted on the HR7012?	Check the disc for fingerprints and clean with a soft cloth, wiping from center to edge. Sometimes a small amount of picture distortion may appear. This is not a malfunction.
Why isn't there any sound or why is the sound distorted on the HR7012?	If you are using the IR headphones, make sure you turn ON the IR transmitter on the DVD system. Verify that the batteries in the IR Headphones are good. Is volume turned “UP” on IR Headphones? Is anything blocking signal between the monitor and the Headphones? Make sure your DVD player is connected properly. Make sure all cables are securely inserted into the appropriate jacks. The disc is loaded backwards. Turn the disc around so that the disc is facing towards the driver.
Why is the HR7012 so warm?	When the device is in use for a long period of time, the surface will be heated. This is normal.
Why won't the HR7012 respond to all my commands during playback?	Operations are not permitted by the disc. Refer to the instructions in the disc inlay.