Troubleshooting the Audiovox CCOBD2S Car Connection Device

Troubleshooting the Audiovox CCOBD2S Car Connection Device
Problem:	Solution:
Can I install Car Connection myself?	Yes, Car Connection plugs into the OBD port of your vehicle. Car Connection plugs directly into the vehicles OBDII port under the dash which is located within 3 feet of the driver?s seat - NO tools are required to access.
How do I activate my Car Connection system?	Your Car Connection system is activated and ready to go after you go through the device activation portal on the Car Connection website. Simply follow the steps to create and account and select a service plan.
What if I forgot my password?	From the login screen click the Forgot Password link .Enter the login email address you used to create your account. You will be sent an e-mail with a link to reset your password.
did not receive an account activation email. What happened?	Please insure you entered the proper email address when setting up the account. Also , check your spam filter incase it was accidentally blocked.
How do I change the name of my vehicle?	From the Main Menu of the app click on Settings >vehicle info> Edit Vehicle information. You can also add a photo to your profile.
I am not receiving any alert notifications?	Be sure that the recipient(s) you want to receive alerts are added to the account under the add User Section. The notification will be send to the email and phone number provided within the user account setup. To change turn ON/OFF notification from the main screen go to the > Settings > Change Notifications page.
Can I add multiple vehicles on my?	Car Connection will support up to 20 vehicles, perfect for a large family or even a small fleet.
Can I add Multiple users to my account?	Car Connection will allow the administrator to add multiple users to the account. You can control the access and/or permissions of specific users allowing other users (or drivers) to view the data for the vehicle without sacrificing the specific settings that you have configured.
I registered multiple vehicles on my account but how do I access them from the website?	Simply use the drop down box labeled Vehicle directly above the vehicle profile on the main screen.
If I have multiple vehicles on my account will I receive notifications from any vehicle?	Yes. You will be notified if any zones have been triggered for all vehicles on your account provided you have toggled Alerts on for each vehicle.
Does the service plan give me unlimited use?	Yes, the service plan gives the end user consumer unlimited day-to-day usage of the Car Connection system in the United States. Car Connection will locate the vehicle every 5 minutes with the vehicles ignition is ON and every hour when the vehicle is OFF.
Is Car Connection available outside the U.S.?	No. At this time it is only available in the United States.
Will the Zoom safer Distracter Driver solution work with all Smart Phone?	No, Currently the Zoomsafer application will only support Android and Blackberry at this time.