Search Tips

All of our FAQ's or Answers are organized by the MODEL NUMBER of the product in question - Please locate your model number .

Then type your MODEL NUMBER in the search box on the SUPPORT HOMEor ANSWERS tab above.  If we have FAQ's on your model number they will be presented first in the list.

If we DON'T have any FAQ's on your MODEL NUMBER click the ASK A QUESTION Tab at the top of this page (requires a support account so we can provide an email response) to reach customer support - be sure you mention you DID NOT find your Model Number when you contact support so we can improve our FAQ's

Need Help Finding your MODEL NUMBER? - see our list of help FAQ's for that too - FINDING MY MODEL NUMBER

GENERAL SEARCH TIPS...

Phrases

Example: To ask the question, Where can I find the owners manual for my MP3 player, type either YOUR MODEL NUMBER owners manual or the entire sentence.

Narrow your search

Select products and categories from the drop-down menus to narrow your search.

To require words

Use a plus (+) symbol before a word to find only documents containing that word. Example: Type +YOUR MODEL NUMBER +troubleshooting to find documents that contain both words YOUR MODEL NUMBER and troubleshooting.

To exclude words

Use a minus (-) symbol before a word to exclude documents containing that word. Example: Type YOUR MODEL NUMBER -operating instructions to find documents that contain the word YOUR MODEL NUMBER but not operating instructions.

Use uncommon words

Use uncommon words to retrieve documents with more focused results.

Complex Expression

This technique behaves just like the Phrases technique, but allows you to search a broader set of the content. Type an asterisk (*) after the initial letters of the word to cover all possible extensions, or type a tilde (~) before a word to perform a Similar Phrase search on that word only. Example: A search for ~M48* will find documents that contain M48 and all variations of that term such as M4804 or M4808.

For your information...

Word stemming

All search techniques search for different word forms such as singular, plural, or different verb tenses. Example: Search for reflect to find documents that contain reflection, reflections, reflected, reflecting or reflects