Resolution steps to determine DVD play issues:
- Make sure DVD discs are not scratched
- Make sure DVD disc have no stains or fingerprints
- Make sure you have the correct source or mode selected to play DVDs
- Make sure DVD is coded for the correct region. Most players have a default factory region code and DVDs will not play unless the DVD player region code can be changed on the specific DVD Player model you own.
NOTE: This can only be done by the manufacturer and may not apply to all players. Should we be able to change your region code the player will have to be shipped to us and there will be a charge for that service. Please contact us by Submitting a question to determine if we can change the region code on your DVD player.
If you have verified all items above it is possible your DVD Player may need to be serviced. Please contact us at 800-645-4994 (option 3) to arrange service.