Troubleshooting the RCA TH2004 Digital Audio Player |
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Problem: |
Solution(s): |
Why won't the TH2004 turn on? |
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Will I lose all the music I've put onto the TH2004 when it's time for me to change the AAA battery? | The player will store all your music files, however the favorites are stored by power, so once the battery dies the favorites play list does disappear. Therefore, every time you change your battery you will need to re-save your favorites on the player. |
How do I play the FM radio through the TH2004 mp3 player? | Unfortunately, this model does not have an FM radio built into it. |
How do I change the language setting on the TH2004? |
To change the player settings:
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Why won't the TH2004 recognize the artist and album of the songs I have transferred to it using RCA easyRip? |
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Why is the MP3 option in the "easyRip preferences" menu gray and not selectable? |
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How do I arrange the order of songs on the TH2004 MP3 player? |
The player will automatically alphabetize any files you transfer to it. The only way to keep songs in a specific order (not alphabetized) would be to save the songs to My Favorites on the player. To do this:
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Why aren't my songs showing up on the TH2004 MP3 Player even though they show to be uploaded via my PC? |
If you are using iTunes to purchase and download your music, you can only download DRM (Digital Rights Management) free (unprotected) iTunes files. If they are DRM then they are protected and will not load to the player. This is because Apple wants the files to be loaded to their products only. Please visit http://support.apple.com for more information on this topic. |
What do MTP and MSC modes mean? |
There are 2 types of modes for MP3 players.
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Why can't I upload audiobooks in WMA format onto the TH2004 MP3 Player from an overdrive media console? | We only support downloads from Audible.com because they are in .AA format which will allow the player to recognize the file as an audiobook. If the files are in WMA or MP3 format, they will appear under the music menu because the player will recognize the file as a music file. |
Why am I receiving an error message that states "file system error" or "no response from your player, please reload" when trying to upload songs to the TH2004 MP3 player? |
If you are using iTunes to purchase and download your music, you can only download DRM (Digital Rights Management) free (unprotected) iTunes files. If they are DRM then they are protected and will not load to the player. This is because Apple wants the files to be loaded to their products only. Please visit http://support.apple.com for more information on this topic. |
Why won't some songs uploaded to the TH2004 player playback, although some will that have been uploaded using the same software but from different sources? |
The formats that are compatible are mp3 and wma and non protected DRM AAC files. To enable DRM-free AAC playback, please click here and follow the instructions provided. You can only download DRM (Digital Rights Management) free (unprotected) iTunes files. If they are DRM then they are protected and will not load to the player. This is because Apple wants the files to be loaded to their products only. Please visit http://support.apple.com for more information on this topic. |
Why isn't there sound coming from my TH2004 MP3 player? |
If you have tried the volume up and down keys on the player and the audio is not changing then there is an issue with the player.
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How do I delete all files on the TH2004 MP3 player? |
If you would like to delete all files on your player:
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Why is the TH2004 MP3 player saving my audiobooks to the music folder instead of the Audiobooks folder? | We only support downloads from Audible.com because they are in the .AA format which will allow the player to recognize the file as an audiobook. If the files are in WMA or MP3 format, they will appear under the music menu because the player will recognize the file as a music file. To solve your problem, you would need to save the audiobook files as .AA format instead of .mp3 or .wma. |
Why aren't the touch controls functioning on my TH2004 MP3 player? |
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Why isn't my TH2004 MP3 player showing to be connected to my PC? |
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Why won't the TH2004 MP3 player download music from iTunes? |
You can only download DRM (Digital Rights Management) free (unprotected) iTunes files. If they are DRM then they are protected and will not load to the player. This is because Apple wants the files to be loaded to their products only. Please visit http://support.apple.com for more information on this topic. |
Why does my computer keep freezing up while trying to download/install the RCA easyRip software? |
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Why when trying to setup the RCA easyRip software, do I keep getting an error message that states "Runtime Error (at 195:27) could not call proc."? |
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Why does my TH2004 show to be connected to my PC even when it isn't? |
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How can I use my TH2004 MP3 Player with my radio? | You can connect the player to the AUX input on the radio using a 3.5mm mono to RCA cable. Check at Radio Shack for the correct cable. |
Why won't the menu screen work on the TH2004 MP3 Player? |
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Can I rename the songs uploaded to my TH2004 MP3 player with a number in front such as 01,02, 03, etc, so that they play in that order? |
You may assign the number on each song so that they will play according to the numbered order. Using Windows Media Player, right-click on a particular song, go to Advanced Tag Editor and put the number on the Track box, according to how you want it playing on the MP3 player. |
What should I do when I connect my TH2004 to the PC, and nothing happens? |
Look at your computer's taskbar (next to where it displays the time). Is the RCA Detective icon there?
Yes, the RCA Detective icon is in my computer's taskbar:
No, the RCA Detective icon is NOT in my computer's taskbar:
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For more information, please refer to your Owner's Manual.
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