Tips and Troubleshooting for the RCA RC940 Telephone Jack

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Troubleshooting the RCA RC940 Telephone Jack
If the steps below do not solve your difficulty, remove both units from the electrical outlets, remove all cords and reinstall making sure to follow installation instructions. Your situation (system location, characteristics of the home/office) can, in some instances, affect performance and occasional interference may be experienced. Some static, buzzing or humming at certain locations within the operating area is possible. However, if you experience unusual levels of noise, follow the trouble shooting actions below.
Problem:	Solution:
Why isn't the base and/or extension unit indicator light illuminated on the RC940?	The unit may not be getting power. Make sure the unit is plugged directly into a functional A/C outlet—not a switched outlet, plug strip, unit surge suppressor, extension cord or GFCI-protected outlet. Try various electrical outlets. If problem persists, contact customer support at the number listed above. The indicator light may have failed.
Why is the RC940's extension unit indicator light solid red?	The base unit may not be installed correctly. Install base unit. (Refer to the Installation section.) Extension might be too far from the base unit. Relocate either the base or extension unit to another electrical outlet. If indicator light on extension unit remains solid red, reprogram the link code on extension unit (see Programming Additional Extension Units).
Why is the RC940's base unit indicator light flashing orange?	Base unit is in program mode. If extension units are already programmed, press the PROGRAM button on the right side of the base unit. The indicator light should turn solid green.
Why is the RC940's base unit indicator light solid red?	The phone cord may not be connected properly to the base unit's LINE jack. Check this connection. The base unit's indicator light turns red when the phone connected to it has a non-cordless handset off hook. Make sure the handset is properly hung up.
Why isn't there a dial tone when using the RC940?	Make sure the phone cord is properly connected to both the extension unit and to the desired device. Make sure the phone cord is properly connected to both the wall phone jack or VoIP decoder unit and to base unit. Make sure this cord is plugged into the base unit's LINE jack. One of the phone cords might be faulty. Try another cord. Check the indicator lights on the base and extension unit(s). If they are red, orange or not illuminated, try the possible solutions for these problems listed above.
Why is there static or interference when using the RC940?	Move base and/or extension (halogen lamps, light dimmers, and computer surge protectors can cause some static)
Why can't I dial out when using the RC940?	Decrease distance between units. If problems continue call customer service.
Why doesn't the phone ring when using the RC940?	Decrease distance between units. If problems continue call customer service.
Important Notes on Operation: Do not plug equipment into a surge protector, plug strip, AC extension devices or GFCI-protected outlets. Doing so can negatively affect performance. Equipment will not operate during a power outage. Use a hardwired phone during a power outage. Equipment can only be used for a single phone line. If you cannot get a dial tone, refer to the Troubleshooting section. Follow all directions in the order presented. If you experience trouble, restart the installation process from the beginning of the Installation section.
Things You Should Know The following list of situations is provided to inform you of things that you may encounter when using the system. It is intended to help you get the best performance possible. Power Outages: Only the telephone plugged into the base unit operates. Two-Line Phone Operations: If two lines are being used, only one line can operate through the Wireless Modem Jack System. A single base and extension hook-up will only operate the phone line to which the base is connected. Ground Fault Circuits: It is recommended that the Wireless Modem Jack System not be set up or operated using GFI circuitry (e.g. bathrooms, outdoor use, etc.)