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Troubleshooting the RCA RC940 Telephone Jack |
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If the steps below do not solve your difficulty, remove both units from the electrical outlets, remove all cords and reinstall making sure to follow installation instructions. Your situation (system location, characteristics of the home/office) can, in some instances, affect performance and occasional interference may be experienced. Some static, buzzing or humming at certain locations within the operating area is possible. However, if you experience unusual levels of noise, follow the trouble shooting actions below. |
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Problem: |
Solution: |
Why isn't the base and/or extension unit indicator light illuminated on the RC940? |
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Why is the RC940's extension unit indicator light solid red? |
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Why is the RC940's base unit indicator light flashing orange? |
Base unit is in program mode. If extension units are already programmed, press the PROGRAM button on the right side of the base unit. The indicator light should turn solid green. |
Why is the RC940's base unit indicator light solid red? |
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Why isn't there a dial tone when using the RC940? |
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Why is there static or interference when using the RC940? |
Move base and/or extension (halogen lamps, light dimmers, and computer surge protectors can cause some static) |
Why can't I dial out when using the RC940? | Decrease distance between units. If problems continue call customer service. |
Why doesn't the phone ring when using the RC940? | Decrease distance between units. If problems continue call customer service. |
Important Notes on Operation:
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Things You Should Know The following list of situations is provided to inform you of things that you may encounter when using the system. It is intended to help you get the best performance possible. Power Outages: Only the telephone plugged into the base unit operates. Two-Line Phone Operations: If two lines are being used, only one line can operate through the Wireless Modem Jack System. A single base and extension hook-up will only operate the phone line to which the base is connected. Ground Fault Circuits: It is recommended that the Wireless Modem Jack System not be set up or operated using GFI circuitry (e.g. bathrooms, outdoor use, etc.) |
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