What is AirPlay?
AirPlay is a wireless audio and video platform designed by Apple to stream digital media over a home network (Wi-Fi or Ethernet). AirPlay is built-in to iTunes and the iPad, iPhone, and iPod touch running the latest iOS software. For AirPlay enabled speakers, this means:
- Consumers can stream their iTunes music to our ARAP50 AirPlay enabled speaker, their Apple TV, or other AirPlay enabled speakers.
- iPad/iPhone/iPod touch owners can stream their iPod music AND audio content from other music apps like Pandora and iHeartRadio to our ARAP50 AirPlay enabled speaker, their Apple TV, or other AirPlay enabled speakers.
- iTunes is unique because a user can stream whatever is playing in iTunes to multiple speakers around the house.
NOTE: iOS devices (iPad/iPhone/iPod touch) can only stream to one AirPlay enabled device at a time.
What other equipment do I require to use ARAP50 with AirPlay?
Using the Acoustic Research ARAP50 with AirPlay requires:
A Mac or PC running iTunes (10.2.2 or later), or an Apple iOS device running iOS (4.3.3 or later)
All equipment must be connected to the same network. Typically, a network will consist of a Wi-Fi router or hub.
What devices are compatible with AirPlay and the ARAP50?
Your ARAP50 is compatible with:
A Wi-Fi enabled PC/Mac installed with iTunes 10.2.2 (or later); and
The following iPad, iPhone or iPod touch models installed with iOS 4.3.3 (or later):
- iPad 2
- iPhone 4S
- iPhone 4
- iPhone 3GS
- iPod touch (3rd, and 4th generation)
NOTE: Not all Apple devices support the play and charge function through the USB port.
Can I stream audio wirelessly to the ARAP50 without a wireless network connection?
No, the ARAP50 and AirPlay audio source must be connected to the same Wi-Fi network via a router or hub.
Can I stream video wirelessly to ARAP50?
No, only audio streaming is supported.
How many ARAP50 units can I stream to at once?
This will depend on your network equipment capabilities and set-up. For Mac/PC with iTunes with a high performance network, up to three ARAP50s may be used. An iPad, iPhone, or iPod touch can only stream to a single ARAP50 speaker at one time.
What Wi-Fi technologies does ARAP50 support?
The ARAP50 is Wi-Fi certified to work with networks that use the 802.11b/g wireless standards.
What network security types does the ARAP50 support?
The ARAP50 supports the following security types: Open, WPA Personal (-PSK), WPA2 Personal (-PSK).
Why is the AirPlay icon in iTunes or on my iPad/iPhone/iPod touch not showing?
- Make sure that the Speaker has already joined the Wi-Fi network.
- Make sure the device (PC/Mac, iPad, iPhone, or iPod touch) has already joined the Wi-Fi Network.
- Try to refresh the AirPlay device list on your iOS device (if using iPad, iPhone, or iPod Touch).
a. On iOS device… Go To Settings -> Wi-Fi
b. You will see on the top of the screen a bar titled "Wi-Fi". This bar should contain a slide bar allowing you to turn your WiFi Off/On
- Turn the Wi-Fi to Off
- Turn the Wi-Fi back to on and connect back to your router.
- Exit settings by clicking the Home button.
- Before you open iTunes, make sure that you have enabled Bonjour service in your PC.
a. ake Windows XP for example: to enable the service, you can click Start-> Settings-> Control Panel, and double click Administrative Tools-> Services-> Bonjour Service, then click Start followed by OK on the pop-up menu.
b. Within iTunes open "Preferences", Select the "Devices" tab, and activate the option that says "Allow iTunes control from remote speakers."
- Try shutting down and restarting iTunes or your iOS device.
- Try to close the music application (on your iOS device)
a. Exit app (press home button) and double tap home button to see app manager bar
b. Press & hold the icon for iTunes, music, or the music app you wish to close
c. Close app by a press of the "-" and exit app manager by pressing the home button
d. Restart the music app
- It may take a few moments for the iOS device to recognize the speaker when first joining a network.
a. Not all applications support Airplay.
- Note: the ARAP50 is compatible with the following devices installed with iOS 4.3.3 (or later):
iPod touch (3rd, and 4th generation)
Or Mac or PC running iTunes (10.2.2 or later)
Why I don't hear any music on my ARAP50 speaker? or I selected ARAP50 as my AirPlay audio source but cannot hear music?
- It can take between 3-5 seconds while the speaker "buffers" the music before playback. This is normal.
- Verify that the volume is not muted or set to 0 (both on the iOS device or iTunes)
- Verify that there is not another iTunes library or iOS device connected to the ARAP50 speaker.
- Try restarting iTunes or your iOS device.
- Try restarting your ARAP50 by pressing and holding the power button for 3 seconds to turn the unit off.
- Press the power button again to turn the unit on. It may take 5-10 seconds before the speaker completes the boot-up process. When the power light is solid blue the unit has successfully booted-up. If the network LED is solid green the speaker is connected to the Wi-Fi network correctly.
- Upgrade the software on your AirPlay compatible device (iTunes, iPad, iPhone, or iPod touch
While does sound or music streaming break up while using the ARAP50?
Do one or all of the following:
- Enable the Auto Channel Scan option (if available on the Wi-Fi router).
- Enable the Wireless Intelligent Stream Handling (WISH) option (if available on the Wi-Fi router).
- Enable the Quality of Service (QoS) option (if available on the Wi-Fi router).
- Move your ARAP50 speaker closer to your Wi-Fi access point.
- Change network security settings to WPA (WPA2) Personal. WEP is known to cause issue with AirPlay streaming and we do not recommend this legacy security format.
- Restart your iPod Touch/iPhone/iPad or iTunes or ARAP50 speaker.
- Browsing Internet content like news, music, video, etc. via your home Wi-Fi network from other Wi-Fi devices may affect the AirPlay performance. In case of AirPlay break or disconnection, it is recommended to stop or limit Internet surfing.
I cannot use the AR Connect app ?
Sometimes there is an authentication error with an iOS device (common to any iOS accessory) that causes the device running the AR Connect app to be unable to detect the ARAP50.
The user may correctly connect the ARAP50 with the USB sync cable, but the app will not recognize the speaker and the box "Audio System Setup" will remain "greyed-out" so that you cannot push the button to begin the setup.
Sometimes the connection could be lost during the set-up process and the "Please wait" notification could be presented without advance.
- Restart ARAP50 (takes 30 seconds)
- Unplug & reconnect the AC power cable from back of the ARAP50 speaker
- Press the power button (after system boot up) to turn the ARAP50 speaker on and wait until the blue power led remains lit and the Network LED remains flashing red.
- Repeat ARAP50 Wi-Fi Network Setup process if necessary
- Verify sync cable is connected to the rear USB port on the ARAP50 and securely connected to your iOS device (iPad, iPhone, iPod touch)
- Restart AR Connect app (takes 10 sec.)
- Exit app (press home button) and double tap home button to see app manager bar
- Press & hold AR Connect app icon ("-" will appear on app icon)
- Close app(by pressing "-" on app icon) and exit app manager (by pressing home button)
- Restart AR Connect
- Restart iOS device (takes 1 minute)
Note: AR Connect only works when docked with ARAP50 (connected via USB sync cable) and requires iOS 4.3.3 (or above) to work.
How can I connect my ARAP50 to a wireless network?
Because your AirPlay system works wirelessly over your home's Wi-Fi network, you must make sure your speaker is connected to that Wi-Fi network.
To connect the ARAP50 to your existing home's Wi-Fi network, you need to apply your home Wi-Fi settings to the speaker. There are three possible approaches. See the user manual for more details on each of these three setup approaches.
- Using the Acoustic Research AR Connect App - If you have an iPad, iPhone, or iPod touch, use the AR Connect App for the most simple set-up approach.
- Setting the network parameters manually - if you are using PC or Mac or wish to configure advanced network settings, you should use this method to setup the ARAP50
- Wi-Fi Sharing - This is the quickest set-up approach for those with iPad, iPhone, or iPod Touch. Note Wi-Fi Sharing is an option not compatible with all routers and you must have the latest version of iOS on your iPad, iPhone, or iPod touch to use this approach.
I cannot rename my ARAP50 Speaker from the AR Connect App.
After connecting your iDevice to the ARAP50 using your sync cable, launching the app and pressing "Audio System Setup" you will be presented with the main setup screen within the app.
- Press the top box on this page to bring up a keyboard and rename the speaker.
- Next Rename the speaker
- It is best if you do not use any special characters, symbols, or spaces
IMPORTANT : Make sure to press "done" on the keyboard after you have selected a name. Unless the "done" key is pressed the name will not be transferred to the speaker.
Airplay Speaker Not available the speaker xxxx is currently being used by someone else.
It is only possible to stream music to the ARAP50 from one source. If a second source is attempting to stream to the ARAP50 while the first source is still connected the user will be provided a popup "Airplay Speaker Not Available: the speaker xxxx is currently being used by someone else"
- Ensure that no other devices are connected to the ARAP50
- Check the last devices used
- Find the airplay icon and ensure that the ARAP50 speaker is not highlighted as the audio source (even if music is not currently streaming).
- You may need to power cycle the speaker in order to ensure no other users are connected. To do so press and hold the power button for three seconds until the unit shuts down. Then press power again to turn the speaker on. Wait for the speaker to power-up and re-join the Wi-Fi network before you try again.
Problems using the PC or Mac setup approach
If you are trying to use the PC or Mac setup approach but are having difficulty with the setup process there are a few things you can try.
- Try to use the Safari web browser if you have this web browser installed. Apple software tends to work most smoothly with other Apple software.
- Turn off Skype. Certain settings in the Skype application can override and interrupt the communication between the web browser and the ARAP50 speaker during the set-up process. If using Skype try shutting down the application before starting the setup process.
Problems using the Wi-Fi Sharing setup approach
- Wi-Fi Sharing can only be accomplished by using an iPad, iPhone, or iPod touch with updated iOS software.
- Check: Settings -> General -> About ->and look under Version to ensure that the Software version is version 5 or higher. If not you will need to update your iOS software before using this approach
- Sharing WiFi settings is not compatible with all routers. Please see below for a list of router encryption types that are not compatible.
- WPA + AES
- WPA2 + TKIP
- If the ARAP50 cannot connected to your WiFi network using the Wi-Fi Sharing setup approach please use the Acoustic Research "AR Connect App" or the "Setting the network parameters manually with PC/Mac" setup approach to set up the ARAP50.
Cannot Download AR Connect App from the App Store?
It may be possible that the App is temporarily unavailable on the App Store. There are two other set-up techniques. Please see the User Manual for details. Within the "connecting to Wi-Fi network" section of the User manual you will find instructions for how to set-up the ARAP50 using a PC or Mac. These instructions fall under the section "Setting the network parameters manually (Setup on PC or Mac).
A second approach titled "sharing Wi-Fi settings from your iPad, iPhone, or iPod touch" is also included. This second approach can be used as an alternative to setting up with a Mac or PC, or to using the App. This is the quickest approach, but will not work or all routers. iOS5 is also needed on the iPad/iPhone/iPod Touch if you wish to use the "sharing Wi-Fi settings" approach to set-up.
Smart-webpage access issue using PC or Mac Setup (server not found, or timeout).
Please first check if Skype is installed on the computer. If installed, open the application and click on the "tools" menu. Within the tools menu choose "options". Under the options menu choose "advanced". Under the advanced menu choose "connection". Uncheck "Use port 80 and 443 for incoming connections".
Speaker loses connection to router (indicated by red flashing network LED).
If power is lost to the router while streaming music to the ARAP50, or if for any other reason the speaker loses connection to the WiFi router…
- Reconnect the music playing device (iPad, iPhone, iPod Touch or PC/Mac) to the correct network.
- Wait for speaker to rejoin network. The speaker will attempt to rejoin the last connected network if the connection is lost. If for more than 2 minutes the Network LED continues to flash red, then the speaker has not been able to rejoin the network. It will be necessary to attempt to manually re-connect to the Wi-Fi network using one of the three set-up approaches described in the User Manual.
- After ensuring that both the music playing device (iPad, iPhone, iPod Touch or PC/Mac) and the speaker are both properly connected to the same Wi-Fi network, operation and music playback can be resumed.
Experiencing Music Drop-outs
There are a number of causes for Drop-outs. These could include the following:
- Distance from Wi-Fi router is exceeded
- Other applications and device bandwidth
- Router bandwidth
When streaming from an iOS device (iPad, iPhone, or iPod Touch):
- Ensure that the Wi-Fi signal is in reach of both the iOS device and the speaker. Try moving both closer to the Wi-Fi router and check if the problem persists.
- Ensure that other users in your home are not using a large portion of your routers Wi-Fi bandwidth. If multiple users on the router are streaming music and movies, or using heavy web browsing applications this could affect the streaming of audio.
- Ensure your operating system is not running too many applications simultaneously.
- On a PC/Mac close as many applications as possible that you are not currently using. You may also try to close antivirus programs or SKYPE that may be using large portions of your computers operating power/memory/bandwidth.
- On an iOS device. Close as background applications not in use.
- Exit current app (press home button)
- double tap home button to see app manager bar
- Press & hold one of the App icons in the bar (app icons will begin to shake and a "-" (minus) sign will appear in the top left hand corner of the icon.
- Press the "-" (minus) sign for those apps you wish to close. Press the home button again to exit once you have closed all background apps.
- Sometimes it is a good idea to try to disconnect from the speaker and reconnect
- Choose the Airplay Icon on the music source.
- Unselect the playback from the ARAP50 speaker.
- Pause the Music.
- Then Play the music again and reconnect to the Airplay Speaker using the Airplay Icon.
ARAP50 System Reset to Factory Settings
- If the unit is off press Power button to turn the ARAP50 on.
- If the USB sync cable is connected, unplug it.
- Stop AirPlay streaming and music if streaming.
- Press and hold the Reverse, Forward and Power keys simultaneously for 5 Seconds.
- The Airplay Device name will be set to default value.
- The Network profile will be cleared.
- The Volume level will be set to default value.
- Press the Power button to turn the ARAP50 back on.