Create new password or Recover my Password to access support tickets or Ask A Question

TO CHANGE YOUR PASSWORD (if you know it)  

1. If you wish to change your password, login with your user ID or e-mail

    Then click the Your Account Tab

              Then click the Change Your Password link

Your old password will show as ....... , now Enter and Confirm your new password, then click submit

RECOVER A FORGOTTEN OR LOST PASSWORD

Click on the Your Account Tab

You will be taken to the Login Page - where you click on 
"forgot your username or password"

You will be taken to the Account Assistance Page - where you will enter your email (must be the same one used when you set up your support account) and then you will click Email me my password

You will then see this message

Our system will send you an email that you will use to perform the password reset - CHECK ANY SPAM FOLDERS you have!


NOTE:

1. If you are sure you are using the original e-mail address you used in the past you may be typing the password incorrectly. 
2. We cannot retrieve a customers password due to security measures in place to protect your identity, you have to use the email me my password or reset password option.