Acoustic Research Universal Remote Controls Repair Centers and Warranty Info

If you are having problems with your Universal Remote, please check our Knowledgebase. Some issues may be easily fixed by following the instructions provided in the FAQ's.

If the information above did not solve your problem, please see the table below to find the correct repair center information and requirements.  

Product	Warranty	Repair Center	Requirements
Applies only to Acoustic Research Products: Universal Remote Controls & RF Extenders	Your written warranty card was included when your purchased your product. If you have lost or misplaced your warranty card: You may check the Acoustic Research website to see if the warranty card has been published by typing in your model number in the search box OR You may use Submit a request tab for a replacement. PLEASE RETAIN YOUR PURCHASE RECEIPT FOR ALL PRODUCTS.	For U.S. Customers: For Warranty/Shipping Instructions Please Call: 1-800-645-4994 Option 3 For Canadian Customers: VOXX/FSC Return Centre 95 Market Dr Milton, ON L9T4Z7	With "In Warranty" products: Ship the product to our Repair Center by traceable means, such as UPS, FED EX Ground, or USPS with tracking number and please include: All original components A copy of the receipt/invoice A short note explaining the nature of the problem Your name, address, and phone number There is no warranty without the invoice copy. We will repair or replace your product at no charge. Turn around time is approximately 2 weeks from the day we receive it. We cover return shipping. For an "Out of Warranty" product repair rate: Use Submit a request tab or call us at 1-800-732-6866 Mon-Fri 8:30-5:30 EST

For the Warranty Terms and Conditions, please refer to the Warranty Card of your Owner's Manual.