Warranty Terms and Conditions

Warranty Terms and Conditions 

Voxx employs different terms and policies for its varied brands and product lines. For the warranty terms of your particular product, please check the owner’s manual or contact us via our Support Site.

In Warranty Repair

• If your product is within the terms of the manufacturing warranty and you have a copy of the proof of purchase please return your product to the original retail purchaser, or contact via our Support Site.
• This applies to both installed and uninstalled product.

Out of Warranty Repair

• If your product is out of the manufacturing warranty and/or if you do not have a copy of the proof of purchase there is a charge for repair. You will have to contact us via our Support Site form for the repair fee BEFORE you ship the product for repair.
• We accept personal checks, money orders at the repair center. For credit card payments, please contact customer support @ 1-800-645-4994

Shipping your Product for Repair

When shipping your product to our repair center, you must include the following:

1. A copy of the Proof of Purchase for In-Warranty Repairs.
2. A description of the Problem.
3. Include all original components that came with the unit.
4. Include Return Name, Physical Address, Telephone number and Email Address.
5. For out of warranty products include check, money order (for major credit cards please contact customer service).

Our Service Facility

Shine Electronics

42-31 9^th St

Long Island City NY 11101

tel. [phone] (option 3)